There has been instances of previous complaints with College Board.

The Washington Post reports.

Problems with PSAT score delivery sparks anger at College Board

Materials related to the new PSAT exam in 2015, which comes ahead of the revised SAT. (The Washington Post)
The College Board’s new online system to deliver test scores has, to be charitable, not gone as well as planned, with delays and other complications with PSAT/NMSQT results angering counselors and students and raising questions about how well it will work when the new SAT is soon unveiled.

The PSAT/NMSQT is the Preliminary SAT, the test that mostly sophomores and juniors take as a practice for the SAT and that provides scores used to qualify students for the National Merit Scholarship program. In October, more than 4 million students took the PSAT. Scores were expected by the end of the year, but the College Board released them only a week ago, about a month late. Sandra Riley, vice president for communications at the College Board, said the delay was caused by a new online system created to accommodate scoring reports for the newly designed SAT debuting in March.